Hey, I’m Jenna, founder of Lala & Co.
A boutique hospitality agency helping hotels grow through commercially driven strategy, search-aware websites and strategic social marketing.
Hospitality-Obsessed. Revenue-Driven.
Our Approach
Commercially Grounded
Every strategy begins with understanding how your hotel generates revenue. Distribution mix, target segments and commercial priorities shape the direction.
Integrated by Design
Websites, microsites, social and campaigns are connected intentionally. Messaging aligns, user journeys make sense and every channel supports the next.
Embedded Partnership
We operate as an extension of your team, bringing strategic clarity while improving efficiency and reducing internal workload.
Search & Structure Led
Content is built to be discoverable, clear and conversion-focused. Visibility and user experience work together.
What Clients Are Saying
Trusted by Leading Hotel Brands
FAQ
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SEO helps your hotel show up at the exact moment someone is actively searching for accommodation, dining, or experiences in your location.
Done properly, it drives high-intent traffic to your website and reduces reliance on third-party channels.Our approach focuses on building and optimising pages that align with how guests actually search, then structuring those pages to convert. The result is not just more traffic, but more direct bookings.
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A high-performing hotel website is clear, easy to navigate, and built around how guests make decisions.
It should guide users from inspiration through to booking, with the right content, structure, and calls to action at each stage. This includes well-built room type pages, strong landing pages for offers and events, and a clear path to conversion across all devices.
Lala & Co focuses on refining the user journey and removing friction, so more visitors turn into bookings.
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Yes, when it’s treated as a commercial channel rather than just a content platform.
Social media plays a key role in influencing booking decisions, promoting need periods, and driving traffic to your website. The impact comes from aligning content with campaigns, timing, and on-property priorities, not just posting consistently.
We manage social media with a clear focus on revenue, ensuring it supports broader sales and marketing objectives.
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We work alongside internal teams to strengthen what’s already in place.
That might mean supporting content creation, rolling out campaigns, or progressing projects that are often delayed due to limited time or resources. We integrate into your workflow and align with both on-property and central teams where required.
The goal is to make things move faster and deliver better outcomes without adding complexity.
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We work flexibly depending on the needs of the hotel.
This can include ongoing monthly support, project-based work such as website builds or campaign rollouts, or interim support during team changes. Most partnerships evolve over time as priorities shift.
This approach allows us to stay aligned with both operational demands and commercial targets.
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At Lala & Co we work with a mix of independent hotels, hotel groups, and branded properties.
Our experience across different operating models means we understand how to balance brand requirements with local relevance. Whether working within brand frameworks or building something more bespoke, the focus remains the same - delivering work that supports performance.
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We focus on implementation as much as strategy.
Rather than delivering recommendations that sit with internal teams to execute, we work through the detail and ensure projects are delivered. This includes building pages, refining content, and aligning activity to commercial priorities.
Our background in hotel operations means we understand the pace, pressures, and practical realities of working on property, and tailor our approach accordingly.